Reference

What Governs Your Account on pej66

Our legal terms set out what you agree to when you open an account, make a deposit via DANA, OVO or GoPay, and access any part of our lobby.

Account TermsData & PrivacyDANA / OVO / GoPay UseEligibility by RegionPolicy Contact
pej66 What Governs Your Account on pej66
LEGAL CONTACT PATHS

Reach Us on a Policy or Account Matter

If you have a question about how our terms apply to your account — including a withdrawal hold, an identity check request or a data query — our support team handles policy-related contact through the channels below. Have your account details and the e-wallet you use ready so we can locate your record quickly.

Live Chat Open the chat widget inside your account dashboard. This is the fastest path for account-specific policy questions, including verification requests and transaction disputes.
Email Support Send your query to our support address listed in your account settings. Include your registered e-wallet — DANA, OVO or GoPay — and the nature of your legal or policy concern.
Account Help Centre The Help Centre inside your account covers step-by-step policy topics: how identity verification works, what triggers a hold, and how to submit a data-access request.
DATA & ACCOUNT SECURITY

How We Manage Your Data and Account Safety

Your account data — including your registered name, verified e-wallet details and transaction records — is stored securely and is not shared with third parties outside of what is necessary to process your DANA, OVO or GoPay transactions and meet any applicable legal obligations. Here is how we handle the areas that matter most.

Data Retention

We keep account and transaction records for as long as required by applicable law. You may request details of what we hold by contacting support through your account dashboard.

Cookies and Tracking

We use session cookies to keep your account logged in and functional cookies to remember lobby preferences. You can adjust cookie settings via your browser at any time without losing your account access.

Account Security

Login is protected by OTP verification sent to your registered number. We recommend you keep your wallet PIN and account password separate and do not share either with anyone.

Requesting Changes

To update your registered details or request correction of account data, contact support via live chat or email. Identity re-verification is required before any registered wallet or personal detail is changed.

Common Legal and Policy Questions

These are the questions we hear most often when someone needs clarity on how our terms work in practice — covering account rights, data access, eligibility and what happens when something goes wrong with a transaction.

Access depends on local law and the eligible regions we serve. If a service category is restricted under the law that applies to your location, that restriction applies to you regardless of our platform terms.

Transaction and identity records are retained for the period required by applicable law even after account closure. You can request a summary of what we hold by contacting our support team before or after closing.

Yes. Send a data-access request via the email support channel listed in your account settings. Include your registered e-wallet — DANA, OVO or GoPay — so we can locate your record accurately.

Contact us via live chat with your transaction reference number. We check our records on the platform side. If the issue is with the wallet itself, you may also need to raise it with DANA or OVO directly.

Identity checks are a standard part of releasing funds. You will be asked to confirm the wallet — GoPay, OVO or DANA — registered to your account. Submitting the required confirmation through live chat is the fastest way to clear the hold.

Open a dispute through the live chat or email support channels. Provide the date, amount and the wallet used. We investigate our side of the transaction and respond in writing to your registered contact details.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.